poke SportsbookQRIS, e-wallet, mobile banking, local payment & online payment Virtual Account Banking

Service availability

Our service operates only in jurisdictions where local law permits online gaming and sports wagering. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We support deposits and withdrawals via payment rails common across Indonesia and the broader Southeast Asia region: DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and bank virtual accounts (BCA, Mandiri, BRI, BNI). The platform is accessible from any internet-connected device (desktop, tablet, mobile phone) via a web browser; an Android app is available on the platform, while iOS users access via Safari or Chrome. Our service is offered only where applicable law permits; some regions may restrict or prohibit certain game categories (e.g., slots, live dealer, or specific sports markets). Users must verify their own legal status before opening an account.

Account eligibility

To open an account at poke, you must be of legal age in your jurisdiction and meet our identity-verification requirements. We do not knowingly serve minors or users restricted by law. During registration, you provide an email, password, phone number, and identity document (national ID, passport, or driver's license). Our verification team reviews these documents within subject to verification to 2 hours during business days; reviews may take longer during weekends or holidays. Once verified, your account is unlocked for deposits, wagers, and withdrawals. We reserve the right to request additional documentation if your activity suggests elevated risk or if we are required to do so by regulation. Users who fail verification or provide false information may have their account suspended indefinitely. Our verification process is designed to prevent fraud, money laundering, and underage gaming; it is a condition of platform access and is not optional.

Local-law responsibility

Each user is solely responsible for understanding and complying with the laws and regulations of their own jurisdiction before accessing or using the poke platform. Online gaming and sports wagering are regulated differently across territories; some regions permit these activities under specific licenses, while others prohibit them entirely. We do not provide legal advice and cannot guarantee that your use is lawful in your location. Users are urged to consult local legal resources, regulatory bodies, or a qualified attorney in their jurisdiction if they are uncertain about the legality of using poke. Our terms of service contain a clause stating that users indemnify poke against liability arising from their own breach of local law. If you believe our service is illegal in your jurisdiction, do not open an account or cease using it immediately.

Data and privacy scope

We collect personal data (name, email, phone, identity document, and payment information) to comply with identity-verification (KYC) regulations and to prevent fraud and money laundering. This data is stored securely in encrypted form on our servers and is not shared with third parties without your consent except where required by law, court order, or regulatory request. Your wager history, balance, and transaction records are retained indefinitely for audit and dispute-resolution purposes. We retain identity documents for 5 years after account closure as required by anti-money-laundering rules. Our full privacy policy, available at /privacy-policy/, outlines all data-collection and usage practices. You have the right to request a copy of your personal data, request correction of inaccurate data, or request account deletion (subject to a 7-day cooling-off period and any pending disputes). Data requests are processed within 15 business days. By opening an account, you consent to our data practices as outlined in the privacy policy.

Contact for legal inquiries

Users with legal questions, compliance concerns, or formal inquiries may contact our legal and compliance team at [email protected]. Typical response time is 3–5 business days for formal legal inquiries. For urgent compliance concerns (suspected fraud, account restriction, license question), email [email protected] with "URGENT" in the subject line; these queries receive a response within 24 hours on business days. Users may also contact our support team via live chat (09:00–21:00 GMT+7, weekdays) or email [email protected] for account-specific questions. For data-subject access requests (DSAR), address your request to [email protected] and include your account email and user ID; DSAR responses are sent within 30 days as required by data-protection regulations. All legal correspondence should be in English or Indonesian; we do not accept inquiries in other languages due to compliance documentation requirements.