poke Privacy Policy

This page describes what we collect when you use poke and how we keep that data protected. We at poke collect personal information only when you register, verify your identity, deposit funds, or place bets. We do not sell your data to third parties, and we do not use your information for purposes unrelated to running our platform and complying with banking regulations.

We process your data using industry-standard encryption and security measures. When you fund your poke account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect payment details only to process that transaction securely. All payment processing is handled by certified third-party providers, and we retain no unencrypted card or account numbers on our poke servers.

This policy explains what information we collect, how we store and protect it, your rights, and how to contact us if you have questions about your data.

What We Collect When You Use poke

We at poke collect data in several categories:

Identity Information: Your name, email, phone number, and identity document (national ID, passport, or driving license) collected during account registration and Know-Your-Customer (KYC) verification.
Payment Information: Details of your chosen payment method (e-wallet or bank account), transaction amounts, and deposit/withdrawal history. Payment card details are processed directly by our payment provider; we do not store them.
Account Activity: Your betting history, game selections, bet amounts, outcomes, account balance, and login timestamps. We retain this data for account history, dispute resolution, and compliance auditing.
Device and Network Information: Your device type (Android/iOS), IP address, browser type, and general location (country level). We use this to detect suspicious activity and enforce geo-blocking where required by law.
Communications: Any messages you send to our support team, including enquiries, complaints, or requests for account assistance.

We do not collect cookies that track your behaviour across other websites. Our poke platform uses session cookies only to keep you logged in; these are cleared when you log out or close your browser. We do not use retargeting pixels or third-party analytics that follow you across the internet.

How We Use Your Data on Our poke Platform

We at poke use the information we collect for these specific purposes:

Account Verification: We verify your identity using your provided documents and match your identity to your payment methods. This complies with banking regulations and prevents fraud.
Payment Processing: We use your payment details to process deposits and withdrawals. We share this information only with our certified payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions).
Fraud Prevention: We monitor account activity for suspicious patterns—such as multiple rapid deposits, unusual betting amounts, or logins from different countries. We may suspend an account pending review if suspicious activity is detected.
Compliance: We retain betting and payment records to comply with banking laws, anti-money-laundering (AML) regulations, and gaming licensing requirements in supported jurisdictions.
Customer Support: We use your contact information to respond to support requests, account enquiries, or disputes regarding bets or withdrawals.
Platform Improvement: We analyse aggregated, anonymised account data (total number of users, popular game categories, average session duration) to improve our poke platform and services. We do not use individual betting or personal data for this purpose.

We at poke keep your personal data secure using encryption, limit access to authorised staff only, and never share your information with third parties except payment processors and where required by law.

poke data protection team

Data Storage and Security on poke

We at poke store your data on encrypted servers located in secure data centres. Our infrastructure uses industry-standard TLS/SSL encryption for all data in transit (between your device and our servers). Data at rest is encrypted using AES-256 or equivalent. We restrict access to your personal data to authorised poke staff members only, and all staff sign confidentiality agreements.

We store your poke account data indefinitely while your account remains active. If you request account closure, we retain your identity, payment, and betting records for a minimum of five years as required by banking and gaming regulations. We cannot delete this data earlier without violating compliance requirements. After the retention period expires, we securely delete or anonymise your information.

Our servers may sit outside your jurisdiction. If you are accessing our poke platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data may be processed and stored on servers in other regions. By using poke, you consent to this cross-border data transfer. We maintain the same security and privacy standards regardless of server location.

Your poke data rights

Right to access: You can request a copy of all personal data we hold on your poke account
Right to correct: You can update inaccurate information in your poke profile
Right to delete: You can request account closure, though compliance records must be retained
Right to restrict processing: You can limit how we use your data in certain circumstances
Right to withdraw consent: You can revoke permission for certain data uses at any time

Third-Party Processors and Data Sharing on poke

We at poke share your data with third parties only when necessary to operate our platform or comply with law:

Payment Processors: We share your payment method details with our certified payment providers to process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank-transfer transactions. These processors handle your payment data according to their own privacy policies and banking regulations. We do not control their data practices beyond requiring that they use encryption and security standards equivalent to our own.

Identity Verification Providers: We may use third-party services to verify your identity documents and perform facial recognition during account setup. These providers process your identity data securely and delete it after verification is complete (typically within 30 days).

Legal Requirements: If a court orders us to disclose your data, or if we are required by banking regulators or anti-money-laundering authorities to report on your account, we will comply with that order. We will attempt to notify you unless legally prohibited from doing so.

We do not sell your personal information to advertisers, data brokers, or marketing firms. We do not share your betting history or account balance with any third party. Our poke platform does not use your data to build profiles for sale or licensing.

Your Rights and Contact Information on poke

We at poke respect your privacy rights. You can exercise your data rights by submitting a request to our privacy team using the contact information below. Please include your poke account email, username, and a clear description of what you are requesting (access, correction, deletion, or restriction). We will respond within 30–45 days, or sooner if possible. If we deny a request, we will explain our reason and any applicable exception (such as legal retention requirements).

You can update your personal information anytime by logging into your poke account and navigating to your profile settings. If you wish to close your poke account entirely, contact our support team. We will deactivate your account immediately, though we must retain your identity, payment, and betting records for compliance purposes.

We at poke do not automatically delete browsing history or session data when you log out. We recommend clearing your browser cache if you are using a shared device. You can also contact us to request a list of all active sessions on your poke account and terminate any unauthorised sessions.

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email to your registered poke account address. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.

If you have questions about this poke privacy policy or how we handle your data, contact our privacy team through our support channels on our FAQ page. For legal or compliance enquiries regarding data practices, visit our legal notice page. We also recommend reviewing our terms and conditions for additional information about your rights and obligations as a poke account holder.

poke privacy team

Data protection and compliance

We review and audit our poke data handling practices monthly to ensure compliance with encryption standards, access controls, and retention policies. If you have concerns about how your data is managed on our platform, we welcome your enquiry.

Cookies and Tracking on poke

We at poke use minimal cookies on our platform. Session cookies are set only to authenticate your login and keep you connected during your poke session. These cookies contain no personal identifying information and are cleared automatically when you close your browser.

We do not use persistent tracking cookies, pixels, or third-party analytics that follow your behaviour across other websites. We do not participate in retargeting networks or allow advertisers to place tracking cookies on our poke platform. If you disable cookies in your browser, you may experience reduced functionality—such as being logged out more frequently—but your privacy is not compromised.

Our poke servers record server logs (IP address, timestamp, requested URL) for 30 days for security and troubleshooting purposes. These logs are analysed for attack patterns and platform errors, then automatically deleted. We do not use server logs to track individual user behaviour over time.

Legal and jurisdiction framework

Service availability

We at poke offer our services only in jurisdictions where local law permits online gaming and betting. We do not operate in jurisdictions where such activities are prohibited. Our poke platform is available only where applicable law permits, and account holders are responsible for verifying the legality of access in their own jurisdiction. We do not provide legal advice regarding whether our services are permitted in any specific location.

We implement geo-blocking to prevent access from jurisdictions where our poke platform is restricted. If you encounter access restrictions or cannot join a table, it may indicate that online gaming is not permitted in your area. We maintain this restriction to comply with local laws. Our poke service does not intentionally serve prohibited jurisdictions, though we recognise that determined users may attempt circumvention. Users who access our platform from prohibited areas do so at their own legal risk; we bear no responsibility for their compliance with local law.

Payment method availability varies by region. Some jurisdictions restrict DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, or BNI from processing gaming transactions. Our poke platform displays available payment options based on your registered location. If no payment methods are available in your area, access to our poke platform may be restricted.

Account eligibility

To create and use a poke account, you must meet the legal eligibility criteria established by your jurisdiction. Many jurisdictions set a minimum age for online gaming participation; we do not specify a fixed age here because it varies by location and applicable law. It is your responsibility to verify that you meet age and legal requirements before registering for poke. By creating an account, you represent that you are legally eligible to use our platform in your jurisdiction.

We at poke require all account holders to provide accurate identity information during registration and Know-Your-Customer (KYC) verification. You must provide your legal name, a valid identity document, and truthful contact details. Providing false or fraudulent information violates our poke terms of service and applicable laws. We reserve the right to suspend or close any account found to contain false identity data.

Once your poke account is verified, you are eligible to deposit, place bets, and withdraw winnings. Unverified accounts cannot access funding features or betting markets. If our verification process determines that you do not meet legal eligibility criteria for your jurisdiction, your account will remain inactive. We may request additional documentation or close your account if verification cannot be completed satisfactorily.

Local-law responsibility

You are solely responsible for understanding and complying with the laws and regulations of your own jurisdiction regarding online gaming, betting, and related financial transactions. We at poke do not provide legal advice. If you are unsure whether our poke services are legal in your area, we strongly recommend consulting a legal professional before registering or using our platform. Your use of poke constitutes your acknowledgment that you have reviewed applicable laws and determined that access complies with your jurisdiction's regulations.

Access to our poke platform from a jurisdiction where such services are prohibited by law does not relieve you of legal responsibility. If your jurisdiction prohibits online gaming and you access our platform anyway, you—not we—bear all legal consequences. We implement geo-blocking and verification to prevent access from prohibited areas, but users are the primary line of defense in ensuring their own legal compliance.

Laws change. If your jurisdiction's laws regarding online gaming or betting change after you register with poke, it is your responsibility to cease using our platform and request account closure. We will assist with account deactivation and fund withdrawal upon request, though we must retain your data as required by law or our compliance obligations.

Data and privacy scope

We at poke collect personal data including your name, email, phone number, identity document details, payment information, account activity, and device information. We collect this data to verify your identity under Know-Your-Customer (KYC) regulations, process your deposits and withdrawals, comply with banking and gaming laws, and prevent fraud. We use industry-standard encryption to protect your data during transmission and storage. Payment information is processed by secure third-party providers; we do not store unencrypted card or account numbers.

Your data may be transferred across borders and stored on servers outside your jurisdiction. By using poke, you consent to this cross-border data processing. We maintain equivalent security and privacy standards regardless of server location. Your data is retained as long as your poke account remains active, and for a minimum of five years after account closure to comply with legal retention requirements.

We share your data with payment processors and identity-verification services only as necessary to operate our poke platform. We do not sell your data to advertisers or third parties. We comply with legal orders to disclose your information to banking regulators, law-enforcement agencies, or courts. We will attempt to notify you of such orders unless legally prohibited. For complete details about your data rights, see this privacy policy above.

Contact for legal inquiries

If you have legal questions, compliance concerns, or enquiries about our poke platform's data practices, regulatory status, or account policies, you can contact our legal team through our support channels. Visit our FAQ page or legal notice page for contact information and expected response times. Legal enquiries typically receive a response within three to five business days. Complex matters involving regulatory interpretation, data disputes, or account closures may require longer investigation.

For data-access requests, deletions, or privacy-related enquiries, submit your request in writing to our privacy team including your poke account email, username, and clear description of your request. We will acknowledge receipt and provide a timeline. Data-access requests under privacy regulations are processed according to applicable legal timelines, typically within 30–45 business days. If we deny a request, we will explain the reason and any applicable exemption.

If you believe our poke platform violates a law or regulation in your jurisdiction, or if you have concerns about unlawful activity, fraud, or data misuse, report it through our legal notice page with specific details. We take compliance seriously and investigate credible reports promptly in coordination with relevant authorities as required by law.