poke Casino & Sportsbook Terms
These are the terms and conditions that govern your use of the poke platform, your account, and all services we offer including sportsbook betting (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). By registering for a poke account, depositing funds, or placing any wager, you agree to these terms.
We at poke set out these conditions to clarify your rights and obligations when using our platform. Our terms cover account registration and verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), betting rules, bonus terms, liability limits, and dispute resolution. We update these terms periodically; any significant changes are notified to your poke account email.
This page explains the key terms you accept when you join poke. Read it carefully before registering, depositing, or wagering.
Account Opening and Verification on poke
When you register for a poke account, you provide your email, phone number, and identity document details. We require Know-Your-Customer (KYC) verification before you can deposit or wager. You must be of legal age as determined by the laws of your jurisdiction to hold a poke account. You are responsible for verifying that you meet your jurisdiction's eligibility requirements before registering.
During poke account verification, you upload a government-issued identity document (national ID, passport, or driving license) and confirm your identity via facial recognition or photo verification. We verify your information using automated systems and may request additional documentation if our initial verification is inconclusive. Once your poke account is verified, you can deposit funds and access all betting and gaming categories.
You are responsible for maintaining the confidentiality of your poke account password and for all activity that occurs under your account. If you believe your poke account credentials have been compromised, notify our support team immediately. We are not liable for unauthorised access to your account if you have failed to protect your password.
We at poke require full identity verification to comply with banking regulations and prevent fraud. Your information is encrypted and retained only for account management and legal compliance.
Deposits, Withdrawals, and Payment Methods on poke
We at poke accept deposits via six e-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet scan-and-pay, and virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. E-wallet and mobile banking deposits appear instantly on your poke account. Bank transfers typically clear within minutes to a few hours depending on your bank's processing speed.
When you deposit on our poke platform, your funds are credited to your account balance. This balance covers all betting categories—sportsbook, live dealer, slots, and esports—and you may move funds between categories freely within your single poke account.
Withdrawals: We process withdrawal requests back to the same payment method you used to deposit. E-wallet withdrawals complete within standard processing windows; bank transfers follow your bank's timelines, typically within one to two business days. We charge no withdrawal fees on our poke platform. You must have a verified poke account and non-zero balance to request a withdrawal. We may delay or refuse a withdrawal if we detect suspicious activity on your poke account, pending investigation.
Minimum and maximum amounts: We set minimum and maximum withdrawal amounts on our poke platform to comply with banking regulations and manage operational risk. These limits are displayed on the withdrawal page when you initiate a request.
Payment terms on poke
- Deposits via local payment, online payment, e-wallet, mobile banking, local payment, and online payment appear instantly on poke
- Bank transfers (e-wallet, mobile banking, local payment, online payment) clear within standard processing timelines
- Withdrawals process to your original deposit method; no cross-method transfers on poke
- We charge no fees for deposits or withdrawals on our poke platform
- All payment transactions are logged in your poke account history
Betting and Wagering on poke
When you place a bet on our poke platform, you are entering into a contract to wager your selected stake on the predicted outcome. Once you confirm your bet on poke, the stake is debited from your account balance immediately, and the bet becomes active.
We at poke settle all bets based on the official outcome of the underlying event. For sportsbook bets, we use the result declared by the relevant sports authority. For live-dealer games, results are determined by the dealer action captured on the live video feed. For slots and esports, results are determined by certified random-number generation algorithms audited by independent firms. All results are final once settled on our poke platform.
If we detect any irregularity in the underlying event (such as a match being abandoned or postponed), we may suspend or void related bets on our poke platform and refund the stake. Void or cancelled bets do not count as a loss on poke and are credited back to your account balance.
We at poke prohibit certain types of wagering activity: you may not use automated systems, bots, or scripts to access our platform; you may not collude with other users; and you may not exploit system vulnerabilities. Any poke account found engaging in prohibited activity is subject to suspension or permanent closure, with potential forfeiture of balances pending investigation.
Bonus Terms on poke
We occasionally offer promotional bonuses on our poke platform. Any bonus offer is subject to specific terms displayed on the promotion page at the time of claim. Bonuses on poke may include wagering requirements (a specified number of times you must bet the bonus amount before withdrawing), game restrictions (bonuses may only be used on certain categories), and time limits (bonuses expire if not used within a specified period).
Bonuses on our poke platform cannot be withdrawn as cash; they can only be used to place wagers. Once a bonus is used to place a bet and that bet is settled, any resulting payout is added to your available balance and can be withdrawn using our standard withdrawal methods.
We reserve the right to modify, suspend, or cancel any bonus programme on poke at any time. We may also require you to meet additional verification conditions to claim a bonus on our platform.
Liability and Dispute Resolution on poke
We at poke are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits, loss of data, or reputational harm. Our total liability for any claim related to your poke account or our services is limited to the total amount you have deposited on our platform.
If you dispute a bet settlement, payout, or account balance on our poke platform, contact our support team within 30 days of the disputed transaction. Provide your poke account email, the bet reference number, and a clear description of the dispute. We investigate all disputes and respond within five to ten business days.
If we are unable to resolve your dispute through our support process, you may escalate to our compliance team for formal review. We will provide contact information for escalation on the dispute response from our poke platform. Any legal action related to your poke account must be initiated within one year of the disputed transaction; after that period, the claim is time-barred.
Termination and Account Closure on poke
We at poke may suspend or permanently close your account if: you violate these terms; you are found to be underage; you breach Know-Your-Customer requirements; you engage in prohibited wagering activity; you are located in a jurisdiction where our services are not permitted; or we detect suspicious financial activity on your poke account.
You may request to close your poke account at any time by contacting our support team. We will process your closure request within three business days. Upon closure, your remaining poke account balance will be refunded to your registered withdrawal payment method.
If your poke account is suspended pending investigation, your balance is held securely until the investigation concludes. You will be notified of the outcome and any action taken regarding your poke account and funds.
Jurisdiction Notice and Service Area on poke
We at poke operate our services only in jurisdictions where local law permits online gaming, betting, and related financial transactions. We do not claim to be licensed in any specific jurisdiction; instead, we operate transparently and expect users to verify their own legal standing before using our platform.
Our services are available only where applicable law permits. You are responsible for verifying that access to our poke platform and use of our services comply with the laws of your own jurisdiction. If your jurisdiction prohibits online gaming, you should not register for or use a poke account.
We implement geo-blocking to prevent access from jurisdictions where our services are prohibited. If you encounter access restrictions on our poke platform, it likely indicates that online gaming services are not permitted in your area.
For questions about our terms, account policies, or to report a dispute, contact our support team via our FAQ page or legal notice page. We maintain service across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta in supported regions. Our support team responds to enquiries within three to five business days.
Legal and jurisdiction information
Service availability
We at poke offer our services only in jurisdictions where local law permits online gaming, betting, wagering, and related activities. We do not operate in jurisdictions where such services are prohibited by law. Account holders using our poke platform are responsible for verifying that access to our services complies with the laws and regulations of their own jurisdiction. We do not provide legal advice and do not make determinations regarding the legality of our services in any specific jurisdiction.
We implement geo-blocking and regional restrictions on our poke platform to prevent access from jurisdictions where our services are not permitted by law. If you encounter access restrictions when attempting to register for or access a poke account, this likely indicates that online gaming services are not available in your area under applicable law. We strongly encourage you to review the laws of your jurisdiction before attempting to use our poke platform. Our service operates transparently: we verify your location during poke account registration and enforce geo-blocking where required by law or our business policy.
Availability of specific payment methods (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) on our poke platform may vary by region. Some jurisdictions restrict payment providers' ability to process gaming and wagering transactions. Our poke platform displays available payment options based on your registered location.
Account eligibility
To create and use a poke account, you must meet the legal eligibility requirements established by the laws of your jurisdiction. Different jurisdictions establish different minimum ages for participation in online gaming and wagering. We do not specify a fixed minimum age in these terms because eligibility varies by location and applicable law. It is your responsibility to verify that you meet the age and legal requirements of your jurisdiction before registering for a poke account.
During registration on our poke platform, you provide personal information including your name, email, phone number, and identity document details. We collect this information to comply with Know-Your-Customer (KYC) and anti-money-laundering (AML) regulations and to verify that your poke account meets legal eligibility requirements for your jurisdiction. You must provide truthful and accurate information. Do not provide false information or use another person's identity; falsifying information violates both our poke terms of service and applicable laws, and may result in criminal liability.
Once your poke account is verified and approved, you are eligible to deposit funds, place wagers, and access all betting and gaming categories. Unverified poke accounts cannot access funding or betting features. If our verification process determines that you do not meet legal eligibility criteria for your jurisdiction, your poke account will remain unverified and inactive.
Local-law responsibility
You are solely and entirely responsible for understanding and complying with the laws and regulations of your own jurisdiction regarding online gaming, wagering, betting, and related financial transactions. Our poke platform does not provide legal advice regarding the legality of our services in any jurisdiction. If you are unsure whether your jurisdiction permits the services we offer on poke, we strongly recommend that you consult with a legal professional in your area before registering for or using a poke account. Your decision to register and use our poke platform constitutes your acknowledgment that you have reviewed applicable laws and determined that your access complies with local regulations.
Access to our poke platform from a jurisdiction where online gaming services are prohibited by law does not relieve you of legal responsibility. If your jurisdiction prohibits online gaming and betting and you access our poke platform anyway, you—and not our company—are responsible for all legal consequences. We implement geo-blocking and verification measures to prevent access from prohibited jurisdictions, but you are the first line of defense in ensuring your own legal compliance with local law.
Laws and regulations change over time. If the laws of your jurisdiction regarding online gaming or betting change after you have registered with poke, it is your responsibility to cease using our platform and request that your poke account be closed. We will assist you with account deactivation and fund withdrawal upon request, though we may retain account data as required by law or our own compliance and audit obligations.
Data and privacy scope
When you register for and use a poke account, we collect personal data including your name, email address, phone number, identity document details, payment method information, and account activity history. We collect this information for three primary purposes: (1) to verify your identity and confirm legal eligibility under Know-Your-Customer and regulatory requirements, (2) to process your deposits and withdrawals securely, and (3) to comply with applicable laws, prevent fraud, and detect money-laundering activity.
We at poke use industry-standard encryption (TLS/SSL) to protect your data during transmission between your device and our poke servers. Your password is hashed and never stored in plain text. Payment information is processed by secure third-party providers; we do not store raw card numbers or bank-account details on our poke servers. Session cookies and authentication tokens are temporary and cleared when you log out. Betting data and account history are retained for transparency, audit, and compliance purposes and are never shared with third parties except where required by law.
For a complete explanation of our data practices, retention policies, your rights regarding your information, and our obligations under data-protection regulations, please review our privacy policyYour poke account settings allow you to view, verify, and update your personal information at any time. You may request access to or deletion of your data subject to legal retention requirements and our compliance obligations.
Contact for legal inquiries
If you have legal questions, compliance concerns, or enquiries about our poke platform's regulatory status, account policies, service terms, or dispute resolution processes, you can contact our legal team through our support channels. Please visit our FAQ page or legal notice page for contact information and expected response times. Legal enquiries and compliance-related questions typically receive a response within three to five business days; complex matters involving regulatory interpretation or account disputes may require longer investigation.
For account-related legal requests—such as data access, deletion, account closure, dispute resolution, or claims regarding transaction accuracy—please submit your request in writing through our support email. Include your poke account email address, username, and a clear, detailed description of your request, along with any supporting documentation. We will acknowledge receipt of your request and provide a timeline for resolution. Data-access and deletion requests submitted under privacy regulations are processed according to applicable legal timelines, typically within 30–45 business days from receipt.
If you believe our poke platform violates a law or regulation in your jurisdiction, or if you have concerns about game fairness, unlawful activity, fraud, or suspicious transactions, please report it through our legal notice page or contact our compliance team directly with specific details and supporting evidence. We take compliance and regulatory concerns very seriously and investigate all credible reports promptly in coordination with relevant banking, gaming, and legal authorities as required by law.