poke FAQ
Users ask us about account setup, payment methods, game rules, security, and how to manage their poke account. This page answers the most common questions so you can start without delays and understand how our platform works.
We at poke have gathered these answers from thousands of support requests. If your question is not listed here, or if you need help with a specific transaction or account issue, our support team is available to assist you. This FAQ covers general information; for legal or compliance matters, please visit our legal notice page or review our terms and conditions
Read the relevant section before you start betting or funding your poke account. If you encounter an issue not covered here, use the contact details in our support section to reach us directly. We aim to respond to all enquiries within one business day.
What you will find in this FAQ
- • Account and registrationhow to create an account, Know-Your-Customer verification, and password recovery
- • Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet
- • Game rules and marketsfootball betting, live-dealer tables, slots, and esports on Mobile Legends and Free Fire
- • Security and account careaccount protection, data handling, and jurisdiction requirements
We at poke have compiled these answers to help you navigate account setup, payments, and platform features. Read the sections relevant to your question. If you need further help, contact our support team using the email address listed at the end of this page.
Account and registration
No. We at poke permit only one account per person. Our system detects duplicate accounts using your identity document, email, phone number, and payment methods. If you attempt to create a second poke account, both may be suspended and your funds frozen pending review. If you have forgotten your password or cannot access your current poke account, use our password recovery tool or contact support instead of registering again. Multiple accounts violate our terms and may result in permanent account closure.
On the poke login page, click the "Forgot your password?" link. Enter your email address or username. We will send a password-reset link to your registered email within a few minutes. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the issue persists, contact our support team with your username and registered email. We will help you regain access to your poke account.
On the poke login page, click the "Forgot your password?" link. Enter your email address or username. We will send a password-reset link to your registered email within a few minutes. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the issue persists, contact our support team with your username and registered email. We will help you regain access to your poke account.
Payments and transactions
We at poke do not charge deposit or withdrawal fees. However, your bank or e-wallet provider may charge fees on their side. For example, if you deposit via DANA, e-wallet, or mobile banking, your provider may apply a small transaction fee—check your provider's terms. Bank transfers via local payment, online payment, e-wallet, or mobile banking may also incur inter-bank fees if you transfer from a different bank. Our poke platform processes your deposit or withdrawal at no additional charge. The amount you send is the amount we receive (or send back), minus any fees imposed by third parties outside our control.
Yes. We at poke accept deposits and withdrawals via local payment, online payment, e-wallet, and mobile banking through virtual-account transfers. When you select a bank transfer on poke, we generate a unique virtual account number under that bank. Transfer your funds to that number from your own bank account. The deposit appears in your poke balance within one to three hours during business hours. Withdrawals to your bank account are processed within one to two business days. If your bank is in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, transfers are typically processed faster. Inter-bank transfers may take longer depending on your bank's processing speed.
Bonus terms on poke vary depending on the promotion. If we are running a new-customer offer, the terms are displayed clearly before you claim it. Typical bonus terms may require you to wager (place bets totalling) a specified multiple of the bonus amount before you can withdraw bonus funds. Not all games contribute equally to wagering requirements—check the terms for which game categories count. Bonuses may have expiry dates; if you do not meet the requirements within the window, the bonus is forfeited. Read the full terms for any bonus before claiming it. If you have questions about a specific promotion, contact our support team.
Game rules and platforms
Before you begin using poke, review our terms and conditions and privacy policyThe terms explain your rights and obligations, account suspension rules, betting limits, and how disputes are resolved. Our privacy policy covers how we collect and protect your data. Additionally, read the rules specific to each game category on our poke platform: football betting has different rules than live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), which differ from slots (Aviator, Sweet Bonanza, Gates of Olympus). Esports markets (Mobile Legends, Free Fire) have their own settlement rules. Game rules are displayed in each game's help menu on poke.
We at poke collect your identity, email, phone number, payment details, and betting history to verify your account, process payments, and comply with banking regulations. Your data is encrypted and stored securely. We do not sell your data to third parties. Payment details are processed by certified third-party providers (for local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers) and are not stored unencrypted on our servers. Your betting history is retained for account records, dispute resolution, and compliance audits. You can request access to your data, correct inaccurate information, or request account closure by contacting support. See our full privacy policy for details.
Security and support
Contact our poke support team by email at [email protected]. Include your poke username, registered email, and a clear description of your issue. We respond to all support enquiries within one business day, often much sooner. For urgent account issues (suspected fraud, unauthorised access, or locked account), email support with "URGENT" in the subject line and we will prioritise your case. You can also reach us through the support chat feature in your poke account dashboard if you are logged in. Response times may be longer during Idul Fitri, Idul Adha, Imlek, or other major holidays, but we maintain a support team on call for critical issues year-round.